FAQ

Your cell phone should be among the models shown on our website(see compatible phones). Simply select the content you like the most, and follow the instructions. Please, keep in mind that if you select the wrong phone model, the content will be received on your phone in an incorrect format.

In addition, your cell phone should be able to send and receive SMS (text messages) and it should have WAP access enabled, since you will be sent a link to follow in order to complete the download. If you don't have these services activated, you will not be able to receive content from Renxo. If you are unsure whether you have these services activated, get in touch with your service provider.

Nearly all phones available on the market are compatible with our content. Click here to find out which models are compatible. Keep in mind that not all phones are compatible with all content (see compatibility).

If you are unsure if you have these services activated, get in touch with your service provider.

Consult your phone's manual for more information regarding how to configure WAP/GPRS service.

Data transmission costs for GPRS depend on the plan you selected in the contract with your cellular phone service provider. If you browse the Internet with your phone, or if you download several content packages from Renxo, we recommend that you get in touch with your service provider to discuss a data package.

You can download content from Renxo via the majority of cellular service providers. On our website, the system will prompt you to select your service provider from among those available before you download any content.

It's not necessary to register. You only need to follow the steps indicated on the website and on your cell phone to download content from Renxo. However, if you register in My Account you will have access to more features, such as rapid access to active downloads, personalized recommendations, subscription management, etc.

On the navigation bar above the left side, you will find an option to log in to your account. Click on Customer Login. Then, enter your cell phone number and select your service provider. A PIN will be sent to your cell phone in a text message. Once you receive the message, enter the PIN on the website in order to verify your identity. This way, you will be able to access your personal account.

Once you have logged in, you will be able to select a username and password in order to to gain access faster, without requiring PIN verification.

After logging in to My Account you will be able to edit your personal information, see content recommended especially according to your profile, manage your active subscriptions, review available items for different subscription plans, resend already-downloaded content without charge, etc.

Prices vary according to the kind of content (ringtones, MP3 tones, wallpapers, games, FX tones, videos, etc.) and are shown prior to each purchase. The value will be deducted from the balance on your prepaid card, or invoiced at the end of the current payment period if you have a postpaid plan. Keep in mind that in addition to the cost of content, you will also pay for GPRS data transmission.

Prices vary according to the subscription plan and the cell phone service provider. The frequency of a subscription plan may be daily, monthly, etc. Before subscribing to any service, you will be informed of the conditions of the service. The value will be deducted from the balance on your prepaid card, or invoiced at the end of the current payment period if you have a postpaid plan. Keep in mind that in addition to the cost of the subscription, you will also pay for GPRS data transmission for the downloads that you complete.

If you are a prepaid customer, the cost is deducted directly from your balance. If you are a postpaid customer, the cost is invoiced at the end of the current payment period. Remember, you must have a sufficient balance to carry out any download.

The service is very fast. The payment and download process usually takes no longer than a few minutes.

First, check to make sure that you have SMS and WAP services activated. Also verify that you have a sufficient balance to make the purchase.

If you took all the steps and you didn't receive an SMS with the download link, or if you received it but you can't find it, you have the option of logging in directly to the address http://wap.renxo.com with your phone. There, you will find an option entitled "My Downloads," where download links will be available for all your purchases within the past 48 hours. You can also access My Account, where you will find direct links to resend the content that you have not received.

If you're still having problems, don't hesitate to get in touch with us via e-mail.

This depends on the model of cell phone that you have. We recommend that you read the user manual, where you will find this information. The majority of phones allow a large amount of content to be stored.

If you were not able to save it and you erased the message, get in touch with us via e-mail.

Remember that you have a period of 48 hours from the time of your purchase to redownload. You can do so via the link you received on your phone or by going directly on your phone's browser to wap.renxo.com, under the option "My Downloads". The system will automatically recognize your phone number and you will find links to the content that you have already purchased. You can also access My Account, where you will find direct links to resend the content that you have not received.

You can do so by sending an SMS with the word STOP to the same short number where you registered for the subscription, or log in to My Account.

Compatible technologies are TDMA and GSM. For more information, get in touch with your service provider.

With Renxo, you can personalize your phone with the music that you like and identify people who call you with different songs.

Wallpapers are images to personalize the background of your phone. There are thousands of styles, so you can choose the one you like best.

A theme is the most complete way to personalize your cell phone, with new colors, fonts, images, and sounds, everything in just one download.

A Java game is an application for you to have fun on your phone. You will find adventure, sports, racing, adult, puzzle games, cards, action, etc. We also support other platforms, such as Android and Blackberry, so you can enjoy our games.

If you like to personalize your phone with the best images, screen savers are animations for the background on your phone.

This is a text message that allows you to communicate with other people's cell phones. It's very easy and it's also one of the ways you can communicate with us. If you don't have this service activated, speak with your service provider.

This is a technology that allows cell phones to be able to connect to the Internet, and this way, they can send and receive information and display it on the phone's screen. It is necessary to have this service activated if you want to download content like MP3 tones, games, images or videos, among others.